Support

Email hello@conatus.space — we usually reply within a couple of days.

Blocking isn't working

Work through these in order — the first two fix most reports.

• Check Screen Time permission. Settings → Screen Time, and in iOS Settings → Clutch, confirm access is still granted. Revoking it silently disables all blocking.
• Confirm a session is actually running. The Today screen and the Live Activity both show the active session. A schedule that hasn't started yet blocks nothing.
• Restart the device. Screen Time's enforcement extensions occasionally get stuck; a restart reloads them.
• Re-pick your blocklist. If you restored from a backup or changed Apple ID, the stored app tokens may no longer resolve. Re-select your apps and categories.

Everything is blocked and I can't get out

Use Emergency Stop in Settings. It clears every active shield immediately, no challenge required. It's logged against your day, and it's meant to be there — being genuinely locked out of your own phone is a failure mode, not a feature.

Lumi isn't replying

• Lumi needs a network connection; blocking and sessions do not.
• On the free tier there's a daily chat allowance. When it runs out, Lumi goes quiet until tomorrow — the app tells you where you stand.
• If replies fail with an error while you're online and under the cap, that's a bug. Send us the time it happened.

Subscriptions

• Manage or cancel: iOS Settings → tap your name → Subscriptions → Clutch. Or open apps.apple.com/account/subscriptions.
• Restore a purchase: Clutch → Settings → Restore Purchases. You must be signed in with the Apple ID that bought it.
• Refunds go through Apple at reportaproblem.apple.com — we can't issue them, but tell us what went wrong anyway.
• Paid but still on Free? Try Restore Purchases first. If it persists, email us the Apple receipt and we'll sort it out.

Deleting your account

Clutch → Settings → Account → Delete Account. This removes your goals, chats, verification media, streaks and history from our systems. It cannot be undone, and it does not cancel an active App Store subscription — cancel that separately in iOS Settings, or you'll keep being billed.

If you can't reach the in-app option, email hello@conatus.space from your account's email address and we'll do it for you.

I can't delete the app

That's removal protection doing its job. Turn it off in Clutch → Settings, or revoke Screen Time authorisation for Clutch in iOS Settings — which will ask for your Screen Time passcode if you set one. Forgotten that passcode? Apple documents the recovery process; we have no way to bypass it.

Feature requests

Send them. Clutch is small and actively being built — tell us what would make it work for the way you actually get derailed, and be specific about the situation rather than the feature.